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Terms of Service

Effective Date: January 1, 2025
Welcome to LexCare Hearing! By using our platform, services, and products, you agree to the following Terms of Service. Please read them carefully. If you do not agree to these terms, you must discontinue using our services.

1. Acceptance of Terms

By accessing or using LexCare Hearing’s services, you agree to be bound by these Terms of Service and any additional terms and conditions outlined during your use of specific services.

2. Services Provided

LexCare Hearing offers online hearing health tools, Care Team support, educational resources, and other related services as described on our website. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

3. User Responsibilities

  • Provide accurate and complete information during sign-up and usage of services.

  • Use the platform and services only for lawful purposes.

  • Do not attempt to interfere with or disrupt the platform’s functionality.

  • Ensure your account credentials are kept secure and confidential.

4. Fees and Payments

  • Subscriptions are billed either monthly or annually, depending on the selected plan.

  • Payments are non-refundable except as required by applicable law.

  • LexCare reserves the right to adjust subscription fees with prior notice.

5. Giveback Program

For paid subscription tiers, 10% of each payment is donated to the LexCare Hearing Foundation. Users will receive a tax-deductible acknowledgment letter at the end of each calendar year.

6. Privacy Policy

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your information. By agreeing to these terms, you also agree to our Privacy Policy.

7. Intellectual Property

All content, materials, and features on the platform are the property of LexCare Hearing and are protected under intellectual property laws. You may not reproduce, distribute, or create derivative works without written permission.

8. Limitation of Liability

LexCare Hearing is not liable for:

  • Any indirect, incidental, or consequential damages arising from your use of our services.

  • Decisions made based on information or advice provided through our platform or Care Team.

9. Termination

LexCare reserves the right to suspend or terminate your account if you violate these Terms of Service or engage in activities that harm LexCare Hearing or its users.

10. Changes to Terms

We may update these Terms of Service from time to time. Any changes will be effective immediately upon posting on our website, and continued use of our services constitutes acceptance of the updated terms.

11. Governing Law

These Terms of Service are governed by the laws of [Your State/Country]. Any disputes will be resolved in the courts of [Your State/Country].

12. Contact Information

For questions about these terms, contact us at:
LexCare Hearing
[Insert Address]
[Insert Email Address]
[Insert Phone Number]

Agreement

By using LexCare Hearing’s services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

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Privacy Policy

Effective Date: [Insert Date]
LexCare Hearing values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, website, and platform.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number, and mailing address.

  • Employment details, such as job title and company name (if applicable).

  • Payment and billing information for subscription services.

b. Health Information

  • Responses to hearing tests and assessments provided through our platform.

  • Hearing health data collected during screenings or consultations.

c. Technical Information

  • IP address, browser type, device type, and operating system.

  • Usage data, such as pages visited and time spent on the platform.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services.

  • Process payments and manage subscriptions.

  • Deliver personalized hearing health recommendations and Care Team support.

  • Send updates, newsletters, and marketing communications (you can opt-out at any time).

  • Conduct analytics to improve user experience and service performance.

  • Comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Service Providers: Third-party vendors (e.g., payment processors, hosting services) who assist in delivering our services.

  • With Partners: For referral purposes, such as connecting you to hearing clinics or healthcare providers.

  • Legal Compliance: When required to comply with applicable laws, regulations, or legal processes.

4. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access and review your data.

  • Request correction or deletion of your information.

  • Opt-out of marketing communications.

  • Restrict the processing of your data.

  • Data portability (request your data in a portable format).

To exercise your rights, please contact us at [Insert Email Address].

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information. However, no system can guarantee absolute security.

6. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience.

  • Track website usage and performance.

  • Deliver personalized content and advertisements.

You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

10. International Users

If you are accessing our services from outside the United States, please note that your information will be transferred to and processed in the United States.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting, and continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For questions or concerns about this Privacy Policy, please contact us:
LexCare Hearing
3007 Exeter Drive

Franklin, TN 27067

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